Our seller-guaranteed services

Our Buyer protection service ensure you are always protected from click to delivery

ForSale Ghana offers a wide range of guarantees

On ForSale Ghana all sellers are required to guarantee that their products are delivered on time, this is also known as On-time Delivery. On each product page you can find within how many days a seller ships out a product and within how many days this product should be delivered. On-time Delivery starts the moment the sellers has shipped out the product. If you have purchased anything on forsale.com.gh but didn’t receive it within the seller’s guaranteed delivery time, you can get a full refund.

 

Scope of Guarantee

All products on Forsale.com.gh are guaranteed to be delivered within maximum 7 days for items shipped from Ghana and Maximum of 30 days for items shipped from overseas. If you buy any product through the site, you are protected if you don’t receive your order on time.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of forsale.com.gh
4. Unauthorized charges made to your bank account (e.g. if you bypassed Forsale.com.gh and made a payment directly to the seller)

Guaranteed Protection Period

You can submit refund requests within 7 days after receiving the item. You can do this by sending contacting the Forsale Ghana Team here:

Please note that you can only open one dispute per order.

Conditions for Submitting Refund Requests

  1. You didn’t receive your order within the guaranteed delivery time.
    2. You can submit refund requests within 7 daysafter receiving the item.

 

On ForSale Ghana all sellers offer Returns & Refund guarantee for every product they sell.

When you receive a product that was bought and paid for on our site, and you find it is not as described you can contact the seller to resolve these problems (according to the seller’s set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.

All products on forSale.com.gh have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Guaranteed Protection Period

  • You can submit refund requests within 7 days after receiving the item.

 

Conditions for Submitting Refund Requests

  • You can submit refund requests within 7 days after receiving the item.

 

Return Shipping/Delivery Fee

After you have fill a form to return an item, ForSale Ghana team will call you to arrange for the item to be picked or you may return the item to our office.

 

Guaranteed Genuine is an additional guarantee that sellers may offer for some of their products sold on forsale.com.gh. If the item you purchased under this guarantee is confirmed to be counterfeit, you will get a full refund (shipping costs included) from the seller.

Scope of Guarantee

Please that not all products on forsale.com.gh come with this guarantee. Sellers can choose to offer this extra service, and will most likely do so if they have products belonging to the following categories:

Fine jewellery, electronic cigarettes, computers, communication devices, consumer electronics, watches, sportswear and accessories.

 

Guaranteed Protection Period

You can submit refund requests within 7 days after receiving your product. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

 

 

 

 

Main Menu